Text Relay Support
You can write your problem in a short message and send it; even if you can't speak on the phone, the support team will see it and respond; most simple questions receive first response within 15 minutes
Accessible help: what to do
Often the problem is small, but the frustration grows; at such times, first check the bajibagh Contact page, where channels exist that work with screen readers, written messages, and easy-to-read formats
If you can't type text, there are alt-format and simple message options; from mobile, loading is light; the following information is tailored for Dhaka users
Screen-Reader Friendly Chat
If the font is small or buttons are hard to find, this helps: conversation is straightforward, fewer steps, and labels stay clear even with screen readers
Answer in Alternate Format
If you prefer, you will receive simple-language answers, longer paragraphs, or bullet-point information; this path is comfortable for new users, with fewer complex terms and more practical content
Why bajibagh Help is easy
No help page works if the answer is hard to understand, so bajibagh Help keeps the language simple; you will quickly know where to go and what to write
1. Short questions, quick answers
State the main issue in the first message; this reduces response time and avoids unnecessary back-and-forth
2. Easy-to-Read Layout
Headings, buttons, and support links are kept separate, so they're easy to spot on mobile
3. Keep local needs in mind
Questions about bKash, Nagad, and Rocket are easier to address when grouped; many Dhaka users log in at night, so finding information quickly is important
General Contact Paths
If you want to talk directly, there are two easy methods, both easy to use; for new users, the bajibagh Contact page will quickly show which path to take
Email Support
If you want to detail your account, login, or notifications, email is best; screenshots can be attached and the response is prepared
Phone Support
For urgent issues, speaking on the phone is easiest; if your question is about payments or access, you'll get quick guidance
Three Essential Accessibility Questions
How to get help when using a screen reader?
In the help message, write your problem in one line; if you say 'Screen Reader', you'll get the answer in a simpler format
What to do if I can't type?
Use the Text Relay path; send a short, clear message and the support team will start working on it
What if it's hard to read on mobile?
You can request alternate formats and short paragraphs; this means you don't need a large screen, and the main information is quickly visible
Contact Information and Help Center
If you want to check a bit on your own first, the Help Center has many answers about login, account, payment, and app access; a basic guide is there
For more details, the links below will help; they are arranged to complement one another, so you can go to the next step from one place
See it Help Center Detailed Instructions And Payment Help Information Once verified, contacting from Dhaka or another city becomes easier
For Dhaka users
If the network is slow at night, send a short message; questions about bKash, Nagad, and Rocket make it easier to identify the problem
If you have trouble logging into your
First Login Guide See password recovery guidance; the support team also shows that